How to Get Help If You're Struggling to Pay Your Water Bill

• Author: Ben Reilly
• Posted: 2025-09-17

Having safe water at home is important for staying healthy, cooking, and cleaning. But for many people, especially older adults with limited income, water bills can be hard to afford. In fact, about 20% of households in the United States are behind on their water bills.

If you are struggling to pay your water bill and worry about your water being shut off, there are ways you can get help. It’s important to act right away.
 

What Should I Do If I’m Behind on My Water Bill?

Here are some steps you can take if you need help with your water bill:

1. Contact Your Water Company

Call your local water utility company and ask if they have programs to help people who cannot pay their water bills on time. You can also check their website for information about help and relief programs.

For example, some bigger companies like Aqua America offer support programs in some states, like Illinois, New Jersey, and Ohio.

2. Contact Your State’s Utility Commission

Each state has a public utility commission that may have programs or advice for people who need help paying bills. You can find your state’s commission using the National Association of Regulatory Utility Commissioners’ online map.

3. Reach Out to Nonprofit Organizations

Several nonprofit groups can help you if you’re behind on your water bill:
 

• Dollar Energy Fund: This organization offers financial help in 18 states. You can use their website to see if you qualify by entering your information. If your utility company’s program is available, you can apply for assistance there. The help you receive may vary depending on where you live.
• Salvation Army: Use their website to find a local center by entering your ZIP code. Look for “Rent, Mortgage and Utility Assistance” or “emergency financial assistance” to see what help is available.
• United Way: You can visit 211.org or call 2-1-1 to find help in your area for utility bills.

 

Helpful Tips

 

• Check the eligibility requirements and deadlines for each program.
• Sometimes you need to owe a minimum amount on your bill to qualify.
• The amount of money you can get and the rules may be different depending on where you live and the program.

 

TL;DR 

If you’re behind on your water bill, don’t wait until your service is shut off. Reach out to your water company, your state’s utility commission, or nonprofit organizations as soon as possible.

There are programs and people ready to help you keep your water running.

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